General FAQ’s

• Why is my screen/images or the words distorted on my phone/device ?

For the best way to view our site, Please be sure to check your phone settings, for TEXT SIZE, changing to 100 or below. On iPhone: click on the hyperlink bar and choose the ((AA)) symbol - then click “request Desktop Website”. On Android phone, Select ((3 dots/lines)) at bottom or top of screen and choose, “Desktop Website”.

• Why should I join theboxedgems.com mailing list?

There are many benefits of joining our mailing list. When you sign up with us, we keep you informed on the upcoming discounts and also keep you updated with all the new products and new deals.

• How secure is my online shopping?

Your data is secure with us and we take steps to ensure that all our customers are protected. All transactions at theboxedgems.com are SSL encrypted. Please review the terms& Conditions

• Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent. We offer you SSL security and ensure you that your details are 100% protected. 

• What are your terms and conditions?

To find out in detail about our terms and conditions please Click here

PAYMENT AND ORDERS FAQ

• What methods of payment do you accept?

We accept all major credit and debit cards like Visa, Discover, MasterCard and American Express cards. We also accept payments by PayPal, ApplePay and AfterPay. View more information in our Terms

• How long does it take to process my payment?

It generally takes 1-3 business days for the verification process. We will process your order once the payment is verified.

• Can I amend my order?

You will not be able to add or remove additional items to your order once it has been placed online. A new order must be created or we can cancel the order within the first 3 hours so that you may be able to purchase at one time.

• Can I cancel my order after I've placed it?

Yes! You can cancel your order within 3 hours of your purchase. After 3 hours we cannot promise that we can cancel your order; however, we'll do our very best to support your request. In case of cancellation please get in touch with us as soon as you can via the Contact page or email info@theboxedgems.com

SHIPPING AND DELIVERY FAQ

• Do you offer international shipping?

Yes! We offer shipping worldwide. Please note that International orders may be subject to customs clearance procedures, which may cause delays beyond original delivery estimates. Boxed Gems is not responsible for any customs fees, duties, nor taxes. The customer is solely responsible to pay for any incurred.

•    Will I be charged for shipping?

All shipping charges are calculated at checkout and added to your order total.

•     Can I expedite the shipping?

Yes! You can. Simply choose the shipping option available on the checkout page.

•   How long does the delivery take?

Delivery may take 5 to 7 business days for USA and 10 to 14 business days for international delivery. 

**Custom/Bulk orders will be shipped out 7-14 days after they have been fully processed. Please use Contact Us page to submit order requests.
***Please note that the delivery time may vary during holidays.***

•   Can I get my order delivered to a different address?

Yes! When ordering please ‘uncheck the box’ if shipping and billing addresses are different.

•  Where's my order?

To check the status of your order, please refer to your order confirmation email for delivery estimates. If you have any queries, feel free to reach out to us.

•    How can I track my orders?

You can track your orders once the product has been shipped. You will receive a shipment confirmation email once your order has shipped containing the tracking number. The tracking number will be active within 24 hours.

•   My order status is delivered but I have not received my order.

Please contact your local post office, carrier, building manager, or friends and relative who may have received your order. In most cases like these, packages are left in mailboxes as well. 

Boxed Gems is not responsible for any lost or stolen orders or packages. However, we can assist you in filing a claim. Please contact our support team for assistance.

RETURNS AND REFUNDS FAQ

•   Can I return the product if I am not satisfied with my purchase?

  All Orders Are Final Sale And Non-Refundable. If Your Order Arrives And You’re Not Satisfied, Please Contact Us Within 48 Hours Of Delivery And We Will Work With You To Make Sure You Are Completely Satisfied!!

•   I have received a damaged product? What should I do?

We are really sorry if you received a damaged product. Accidents are sometimes unavoidable. Don't worry. Simply Grab a picture of the damage product and send it to us together with a description of the problem along with your order details within 24 hours of the delivery and we will do our best to exchange or refund your item. Please Review the Return Policy.

•    Do I have to pay any charges for returning a product?

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Please view our Terms

•  How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 3-5 business days.

PRODUCT FAQ

•  I still have other questions. How do I get in touch with your staff?

We want to serve our customers in the best way we can. Please get in touch with us through our CONTACT Page and we will get back to you within 48hours.